Reference

Find Quick Answers to What Matters Most

If something feels unclear — whether it is your first deposit via DANA, a question about how withdrawals are verified, or how to reach support — this page has the direct answers.

DANA, OVO, GoPay coveredAccount and wallet stepsSupport access explainedLive casino and slots
Explore the Lobby Read FAQ
pos24 Find Quick Answers to What Matters Most
AT A GLANCE

What the Platform Supports Right Now

3
Local e-wallets accepted: DANA, OVO, GoPay
Web + Mobile
Account access via browser and mobile device
SSL
Encrypted account and payment data in transit
EN
English-language lobby and support interface
pos24 Browse the Questions We Get Asked Most

Browse the Questions We Get Asked Most

This FAQ is organised around the things that matter when you are actually using the lobby — not a dry list of policy clauses. Account registration, wallet top-ups through OVO or GoPay, withdrawal verification, and how to get in touch with the support team are the four areas we hear about most. Each answer below is written to match the real step

you would take on your phone or desktop, so you can act on it right away. Where an answer depends on your local situation or what local law permits in your region, we say so clearly rather than overpromising. If your question is not covered here, our support team is reachable through the channels listed further down this page. We keep this

FAQ updated as features and account flows change, so the answers you read now reflect how the platform works today.

  • DANA
  • OVO
  • GoPay
WHY ANSWERS HERE ARE RELIABLE

How We Keep This FAQ Accurate and Useful

Every answer on this page reflects the actual account and payment flows running on the platform today. We do not copy generic casino FAQs — we write from the operator side, based on what the support team actually resolves each week.

Written by the operator

Answers come directly from the pos24 team — the same people who manage deposits, withdrawals and account access — not from a third-party content agency.

Updated when flows change

When a payment step or account process changes, we update the relevant FAQ answer before the change goes live so you are never reading outdated steps.

No invented figures

We do not publish made-up processing times or Deposit references. If a figure is not confirmed, the answer explains the process instead of guessing a number.

Region-honest answers

Where access or eligibility depends on local law and the region you are in, we say exactly that rather than stating something we cannot stand behind.

REACH THE TEAM

How to Get Help When You Need It

If an FAQ answer does not resolve your issue, the support team is available through the channels below. Account queries, wallet verification and deposit confirmation are handled directly — send your account details so the team can pull up your record without delay.

Team online

Live Chat

Open the chat widget from any lobby page. Share your account username and the issue you are facing so the team can check your record straight away.

Email Support

Send a message to the support address listed in your account settings. Include your registered e-wallet name — DANA, OVO or GoPay — for faster wallet-related queries.

Account Help Centre

Log into your account and navigate to the Help section for self-service steps covering withdrawal status, wallet linking and password reset flows.

Answers to the Questions We Hear Most

These are the questions the support team sees most often. Each answer is specific to how the account and lobby work on pos24 today — read the one that matches your situation and act on it directly.

Open the Deposit section in your account, select your e-wallet, copy the account number shown, then send the amount from your DANA, OVO or GoPay app and confirm with your PIN. The balance updates once the transfer clears.

Withdrawals go through a verification step where your account details are matched against your registered wallet. If the names do not match, the transfer pauses for manual review. Check that your OVO or DANA account name matches your pos24 registration name exactly.

Go to the login page and select Forgot Password. An OTP is sent to your registered phone number or email. Enter the code, set a new password and log back in. The session clears across all devices once the change saves.

Yes. The lobby runs in your mobile browser without needing a separate app download. Live casino tables, slots like Nusantara Treasure Reels, and the sportsbook including football markets are all accessible from the same mobile session.

Football betting, including Liga 1 and European matches, is available in the sportsbook section where local law permits. Availability depends on your region and the applicable rules at the time you access the market.

First check that the transfer status in your GoPay app shows as completed. If it does and the balance has not updated after a short wait, contact the support team via live chat with your GoPay transaction reference number for a manual check.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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