Reference

Read the Terms Before You Open Your Account

These terms set out how pos24 operates your account, how transactions through DANA, OVO, and GoPay are handled, and what applies when you access the lobby — availability depends on local law and is valid only in eligible regions.

Account eligibility rulesDANA, OVO, GoPay transaction termsWithdrawal and verification conditionsContent and game access scopeChanges and update notifications

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a specific clause is unclear or you need to flag an account issue related to these terms, our support team handles queries directly. We cover wallet verification disputes, account access questions, and term clarification requests through the channels below.

Team online

Live Chat

Start a chat session from any page in the lobby. Our team handles terms queries, wallet verification questions, and account access issues directly during staffed hours.

Email Support

Send a detailed message for complex terms questions — withdrawal holds, verification disputes, or formal account notices. We respond with a written record you can keep.

Account Help Centre

The Help Centre lists step-by-step answers on verification flows, DANA and OVO name-matching, withdrawal conditions, and what to do if your account is flagged for review.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

pos24 handles account data, payment records, and session information under the practices described here. These are not abstract promises — they are the operational steps we follow every time your account is accessed or a wallet transaction is initiated.

Data Handling

Your account data — name, wallet details, transaction history — is stored securely and used only to operate your account and process DANA, OVO, or GoPay transactions.

Account Security

Login sessions require OTP verification tied to your registered contact. Any change to your linked e-wallet or account email triggers a secondary confirmation step before it takes effect.

Retention and Deletion

We retain account and transaction records for as long as required by applicable rules in your region. You may request a data summary or account closure by contacting support in writing.

Requesting Changes

To update registered wallet details — switching from GoPay to OVO, for example — submit a request through live chat or email. Verification of the new wallet is required before the change applies.

What These Terms Actually Cover

pos24 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering and using pos24, you agree to the conditions described here. These terms apply to every account action — opening your wallet connection, making a deposit via GoPay, requesting a withdrawal through OVO or DANA, and playing any title in the lobby. They do not

1
override local law. Where a conflict exists between these terms and applicable law in your region, local law takes precedence and access may be restricted or unavailable. We update these terms when our services change. When that happens, the revised version is posted on this page
2
with a notice at the top. Continued use of your account after that notice means you accept the updated terms. If you disagree with a change, stop using the account and contact support before the effective date. Account sharing is not permitted. Each account is personal
3
to one holder, and wallet verification — matching your OVO, DANA, or GoPay account name to your registered profile — is required before any withdrawal is processed. Transactions flagged during verification may be held for manual review. Players in Batam and other supported Indonesia regions are
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subject to the same conditions as all other account holders.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — wallet linking, verification, access conditions, and what changes when we update the policy.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms. Wallet name verification is required before withdrawals are released, regardless of which method you use.

Your withdrawal will be held for manual review. Contact support via live chat with your account details and wallet confirmation. Mismatched names are the most common reason withdrawals are delayed.

We post a notice at the top of this page when terms change. Continued account use after the effective date means you accept the new version. Check this page if you receive an update notification.

No. Account sharing is not permitted under these terms. Each account must be operated by the registered holder only. Shared access may result in account suspension pending a review.

Access depends on local law and is available only where permitted in eligible regions. We do not make a blanket availability claim — check whether access is lawful in your specific area before opening an account.

Send a written request through our email support channel. Include your registered account name and wallet details. We process data deletion requests in line with applicable regional requirements.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read the Terms Before You Open Your Account

Reach Us About Any Terms Question

Live Chat

Email Support

Account Help Centre

Account Security and Your Rights Under These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 What happens if my OVO or DANA name does not match my account registration?

03 How will I know if the terms have been updated?

04 Can someone else use my pos24 account on my behalf?

05 Is access to pos24 available everywhere in Indonesia?

06 How do I formally request deletion of my account data?

Terms & Conditions

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