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Understand the Rules That Govern Your Account

Every account on pos24 operates under a clear set of terms — covering eligibility, how your data is held, what happens to your wallet balance, and how disputes are handled.

Jurisdiction-dependent accessDANA, OVO, GoPay wallet rulesData retention policyAccount eligibility termsDispute contact path

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What Our Terms Actually Cover

pos24 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms set out the conditions under which you may open and use a pos24 account. Eligibility is determined by your region and the laws that apply there — we do not extend access where local law prohibits it. When you link a payment method such

1
as DANA, OVO or GoPay to your account, you agree that the wallet you use belongs to you and that the name on the wallet matches your registered account name. Mismatches between wallet identity and account identity are grounds for a withdrawal hold while verification is
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completed. We retain transaction records associated with your wallet activity for a period required by our operational policy; you may request a summary of those records through our support channel at any time. Account termination — whether initiated by you or by us for a policy
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breach — does not erase your right to withdraw a verified balance, but the withdrawal must clear through the same payment method used for the original deposit. If you believe a term has been applied to your account incorrectly, the contact path is live chat or
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our registered support email, both reachable from the account dashboard.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT LEGAL QUERIES

Reach Us When a Policy Question Comes Up

Policy questions are handled through the same support channels as account and payment queries. If your concern relates to a specific term — a wallet hold, a data request, or an eligibility question — flag it clearly so the right team picks it up without delay. Our support team can escalate account-level legal questions to the relevant internal contact.

Team online

Live Chat

Open the chat widget from your account dashboard. Flag the message as a legal or policy question so it routes to the right team member straight away.

Support Email

Email us from the address linked to your registered account. Include your account ID and the specific policy clause or wallet method your question relates to.

Account Help Centre

The Help Centre inside your account lists policy documents and links to the data request form. It is accessible from any mobile browser without needing a separate app.

HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

We handle account and payment data according to a documented internal policy. Here is what that means in practice: what we collect, how long we keep it, and how you can act on it.

Data We Collect

We collect the name, contact detail and wallet identifier you provide at registration. Payment data from DANA, OVO or GoPay transactions is logged for verification and record-keeping purposes only.

Cookies and Session Tracking

We use session cookies to keep your account logged in and to remember your lobby preferences. You can clear these through your browser or mobile app settings at any time without losing account data.

Account Security Practices

Accounts are protected by password plus OTP verification on login. If you notice an unrecognised login, change your password immediately and contact support through live chat to flag the session.

Requesting Changes or Deletion

You may request a copy of your stored data or ask for non-required records to be removed by contacting support via email. We respond to verified requests within our standard processing window.

Answers to the Legal Questions We Hear Most

These are the questions that come up most often when you want to understand your rights, how your data is used, and what the rules mean for your account day to day.

Access depends on local law and is available only where regulations permit. Check whether online casino use is allowed in your specific region before opening an account.

DANA, OVO and GoPay wallets are identity-verified by their own providers. A name mismatch signals a potential third-party payment, which our terms do not allow for security and compliance reasons.

We retain transaction data for a period defined in our operational policy. You can request a summary of your own records at any time by contacting support with your account ID.

A verified balance remains withdrawable after closure. The withdrawal must go back through the same DANA, OVO or GoPay method used for the original deposit, subject to identity verification.

Send a deletion request via the support email registered to your account. We will confirm which data can be removed and process verified requests within our standard window.

Reach us through live chat or support email from your account dashboard. Describe the specific term and the transaction or event in question so the right team can review it quickly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Accountpos24 Login Gamespos24 Casino

Understand the Rules That Govern Your Account

Reach Us When a Policy Question Comes Up

Live Chat

Support Email

Account Help Centre

Data, Cookies, Security and Your Rights

Data We Collect

Cookies and Session Tracking

Account Security Practices

Requesting Changes or Deletion

Answers to the Legal Questions We Hear Most

01 Can I use pos24 if I am in Indonesia?

02 Why does my wallet name need to match my account name?

03 How long do you keep my transaction records?

04 What happens to my balance if my account is closed?

05 How do I request that my personal data be deleted?

06 Who do I contact if I think a term was applied incorrectly to my account?

Legal

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