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How pos24 Handles Your Personal Data

Your account details, payment records and browsing activity on pos24 are handled with a clear purpose — to run your account, process your deposits via DANA, OVO or GoPay, and keep your session secure.

No data selling to third partiesDANA, OVO, GoPay payment data protectedAccount-level encryption appliedData retained only while your account is activeRequest access or deletion at any time

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CONTACT OUR TEAM

Reach Us About Your Privacy

If you have questions about how your data is stored, want to request a copy of what we hold, or need to ask about deletion, our support team is the right place to start. You can reach us through live chat on the site, by email, or by submitting a request directly through your account settings page. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt of any formal request.

Team online

Live Chat

Open the chat widget from any page inside your account. Describe your data request and our team will log it and follow up with next steps.

Email Support

Send a written data request to our support address listed in your account settings. Include your registered email so we can verify your identity before responding.

Account Settings

Log in, go to your profile page and look for the privacy or data request section. You can submit access or deletion requests directly from there without contacting support.

What Data We Collect and Why

pos24 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with pos24, we collect the information needed to verify your identity, process transactions and deliver account support. This includes your name, email address, phone number and the payment method details you submit — for example, the e-wallet identifier tied to your

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DANA, OVO or GoPay account. We also log session data such as device type, IP address and pages visited so we can detect unusual access patterns and keep your account safe. Cookies help us remember your preferences and measure how the lobby is being used so
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we can improve it. We do not collect sensitive personal categories beyond what account verification requires. Data is processed only where local law permits, and your eligibility to use the platform depends on your region and applicable local regulations. Players in Batam and other parts of
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Indonesia who contact support through our live chat channel may have session transcripts stored briefly for quality review. All stored data is encrypted and access is restricted to authorised personnel only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption at the account and payment layer so that your DANA, OVO and GoPay transaction records are not readable in plain text by anyone outside authorised internal processes. Cookies are used for session management and lobby preferences — you can adjust cookie settings through your browser at any time. Your data is not shared with marketing partners. We keep records only for as long as your account remains active or as required by applicable regulations in the regions where we operate.

Data Retention

Account data is kept while your account is open and for a limited period after closure, in line with applicable regulations. You can request deletion once your account is closed.

Cookie Controls

We use session and preference cookies. You can block or delete these from your browser settings at any time, though some account features may work differently without them.

Payment Data Security

Your e-wallet references — whether DANA, OVO or GoPay — are stored in encrypted form and used only to match deposits and verify withdrawals. They are never passed to third-party advertisers.

Who Has Access

Only authorised internal staff handling account operations, fraud review or support queries can access your personal data. Access is logged and periodically reviewed.

Your Privacy Questions, Answered Directly

Below are the questions we hear most often about how pos24 manages personal data. If your question is not covered here, reach out through live chat or submit a request from your account settings page.

We collect your name, email, phone number and payment method identifiers such as your DANA, OVO or GoPay account details. We also log device and session data for security purposes.

Yes. Submit a data access request through your account settings or contact support via live chat. We will verify your identity first, then provide a summary of what we hold.

We do not sell your data. We may share it with payment processors like DANA, OVO or GoPay to complete transactions, or with fraud and compliance services where required by applicable regulations.

Send a deletion request via email or through the privacy section in your account settings. We process deletions after your account is closed and any required retention period has passed.

Cookies manage your login session and save lobby preferences. You can clear or block cookies in your browser settings, though this may affect how certain account features behave during your session.

Data is kept for a limited period after account closure, as required by applicable regulations in the regions we serve. Once that period ends, we delete or anonymise your records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pos24 Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Your Privacy Questions, Answered Directly

01 What personal data does pos24 collect when I open an account?

02 Can I request a copy of the data pos24 holds about me?

03 Does pos24 share my data with third parties?

04 How do I ask pos24 to delete my personal data?

05 How does pos24 use cookies on the site?

06 How long does pos24 keep my account data after I close my account?

Privacy Policy

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